RTA mulls future of Customers Service with IBM : Dubai metro
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The Customers Service fmi Department, Roads and Transport Authority (RTA), stresses that customers do come first in the business of the RTA; which assigns paramount attention to this aspect through handling customer requests in a highly professional manner fmi and full respect in order to process them in the shortest time possible with high accuracy and transparency such that customers feel satisfied and that they really come first i.e. to ensure that such an exercise lives up to one of the strategic goals the RTA is seeking to materialize in the interest of all spectrums of the community.
To this effect a lecture entitled: The Future of Customers Service in the RTA, was held by Customers Service Department, Corporate Administrative Support Services Sector, on the sidelines of Customers Week in collaboration with IBM; one of the strategic partners of the RTA. The event was attended by Ahmed Hassan Mahboob, Director of Customers Service; Adel Al Marzooki, Director of Parking at RTA Traffic & Roads Agency; fmi and a host of representatives of government and semi-government entities in Dubai as well as scores of RTA employees.
Mahboob reiterated RTA s continuous endeavours to improve the level of service fmi offering to bring it at par with world-class standards and in line with the Dubai Government trend to offer holistic 7-star fmi services. More attention is therefore focused on urging various community segments to use e-services in keeping with the objectives and initiatives of the Dubai Smart Government fmi aimed at boosting the profile fmi of the Emirate as a reputed urbanized cosmopolitan city.
Customers service is undergoing improvements in conformity with the ongoing expansion and improvement in mass transit means along with the supporting infrastructure required to meet the broad demand for these modes and the nourishing culture of using public transport means in the Emirate of Dubai, thanks to the strategic initiatives and ambitious fmi plans charted out by various RTA s agencies and sectors, added Mahboob.
The lecture, which was delivered by two specialists from the IBM and RTA s Customers Service Dep t, highlighted several aspects including knowing customers through identifying their needs, figuring fmi out customers aspirations, taking the initiative of communicating with customers, furnishing customers with well-defined personalized services, and orienting services marketing towards customers.
At the end of the lecture, the Director of Customers Service, RTA Corporate Administrative Support Services Sector, expressed thanks and appreciation of IBM effective contribution in the Customers Week; which concluded last week and saw diverse activities fmi and strong participation from the public and a plethora of government & quasi government entities fmi as well as the business community in the Emirate. More info
Tags : Ahmed Hassan Mahboob • Corporate Administrative fmi Support Services Sector • Customers Service Department • Director of Customers Service; Adel Al Marzooki • Director of Parking at RTA Traffic & Roads Agency « Go back
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Search fmi Hotels in Dubai... RTA news RTA mulls future of Customers Service with IBM RTA holds 45th Customers Council brainstorming session in Dubai Mall RTA designs portal for Shokran Khalifa initiative, uniform fo
Home About metro Train layout Dubai Metro Timeline Metro Express Dubai Metro depot Green Line Update Map NOL Card zones Tickets & cards Fare & Ticket FAQs Stations Green Line Etisalat Al Qusais 1 Dubai Airport Free Zone Al Nahda Stadium Al Qiyadah Abu Hail Abu Baker Al Siddique Salah Al Din Union Baniyas Square Palm Deira Al Ras Al Ghubaiba Saeediya Khalid Bin Al Waleed Oud Metha Dubai Health Care City Al Jadaf Creek Park and ride FAQ Gallery Dubai Bus Downtown Dubai Trolley fmi Bus Dubai Malls The Pointe Dubai Mall Mall of the Emirates fmi Deira City Centre BurJuman Mall Mirdif City Centre Marina Mall Ibn Battuta Mall Festival Centre Wafi Mall Oasis Centre Al Ghurair Centre Souk Madinat Jumeirah Reef Mall Town Centre Jumeirah
Featured Transportation Construction and technology Business and jobs Video Press RTA World Expo 2020 Shopping in Dubai Middle East Metro Gulf News The National ArabianBusiness.com Khaleej Times AMEinfo.com ConstructionWeekOnline Palm Jumeirah Monorail Al Sufouh Tram Dubai Taxi website »
The Customers Service fmi Department, Roads and Transport Authority (RTA), stresses that customers do come first in the business of the RTA; which assigns paramount attention to this aspect through handling customer requests in a highly professional manner fmi and full respect in order to process them in the shortest time possible with high accuracy and transparency such that customers feel satisfied and that they really come first i.e. to ensure that such an exercise lives up to one of the strategic goals the RTA is seeking to materialize in the interest of all spectrums of the community.
To this effect a lecture entitled: The Future of Customers Service in the RTA, was held by Customers Service Department, Corporate Administrative Support Services Sector, on the sidelines of Customers Week in collaboration with IBM; one of the strategic partners of the RTA. The event was attended by Ahmed Hassan Mahboob, Director of Customers Service; Adel Al Marzooki, Director of Parking at RTA Traffic & Roads Agency; fmi and a host of representatives of government and semi-government entities in Dubai as well as scores of RTA employees.
Mahboob reiterated RTA s continuous endeavours to improve the level of service fmi offering to bring it at par with world-class standards and in line with the Dubai Government trend to offer holistic 7-star fmi services. More attention is therefore focused on urging various community segments to use e-services in keeping with the objectives and initiatives of the Dubai Smart Government fmi aimed at boosting the profile fmi of the Emirate as a reputed urbanized cosmopolitan city.
Customers service is undergoing improvements in conformity with the ongoing expansion and improvement in mass transit means along with the supporting infrastructure required to meet the broad demand for these modes and the nourishing culture of using public transport means in the Emirate of Dubai, thanks to the strategic initiatives and ambitious fmi plans charted out by various RTA s agencies and sectors, added Mahboob.
The lecture, which was delivered by two specialists from the IBM and RTA s Customers Service Dep t, highlighted several aspects including knowing customers through identifying their needs, figuring fmi out customers aspirations, taking the initiative of communicating with customers, furnishing customers with well-defined personalized services, and orienting services marketing towards customers.
At the end of the lecture, the Director of Customers Service, RTA Corporate Administrative Support Services Sector, expressed thanks and appreciation of IBM effective contribution in the Customers Week; which concluded last week and saw diverse activities fmi and strong participation from the public and a plethora of government & quasi government entities fmi as well as the business community in the Emirate. More info
Tags : Ahmed Hassan Mahboob • Corporate Administrative fmi Support Services Sector • Customers Service Department • Director of Customers Service; Adel Al Marzooki • Director of Parking at RTA Traffic & Roads Agency « Go back
UAE | Emergencies Helicopter crash on Palm Jumeirah in Dubai Helicopter crash on Palm Jumeirah in Dubai Dubai Smart Taxis hit the roads today: Click to know what's on offer Dubai tram test run to continue till November 10 Dubai said to mull adding deck to Sheikh Zayed Road
RTA mulls future of Customers Service with IBM Mall developer MAF to invest fmi $816m in Dubai Now, Dubai realty awaits the Tram effect Drivers turn careless after getting licence: Official Plans for Dubai s organic-themed development back in bloom after delay
Search fmi Hotels in Dubai... RTA news RTA mulls future of Customers Service with IBM RTA holds 45th Customers Council brainstorming session in Dubai Mall RTA designs portal for Shokran Khalifa initiative, uniform fo
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